Terms of use

Agreeing to these terms

By creating an account or using Plately, you agree to these terms and to our privacy policy. If you do not agree, please do not use Plately. If you use Plately on behalf of someone else, you confirm you are allowed to accept these terms for them.

Not medical advice

• Calorie, macro, water and step targets are calculated from standard formulas (such as Mifflin-St Jeor) and the information you enter. They are starting points, not prescriptions.
• Nutrition values from photos, descriptions, labels, barcodes, recipes and meal plans are estimates and may be inaccurate or incomplete.
• Do not rely on Plately to manage a food allergy. Allergen warnings can be missed. Always read the product label and ask about ingredients when you eat out.
• Do not use Plately to decide insulin or medication doses.
• Stop and seek medical help if you feel unwell. In an emergency, call your local emergency number.

Who can use Plately

You must be at least 13 years old, or the minimum age required in your country, to use Plately. If you are under the age of majority where you live, you may use Plately only with the permission and supervision of a parent or guardian, who accepts these terms for you. You need a Google account to sign in.

Your account

• Keep your Google account secure. You are responsible for activity on your Plately account.
• Give accurate information, especially body and health details, so your targets make sense.
• An account is for one person. Do not share it or create accounts to get around limits.
• Tell us straight away if you think someone else has accessed your account.

AI features and estimates

Plately uses third-party AI models to analyse meal photos and labels, read meal descriptions, generate and import recipes, build meal plans and analyse your diet. AI can make mistakes, misidentify foods or portions, or produce content that is wrong or unsuitable for you. Check results before you rely on them and edit them when needed.

AI features have a daily limit that depends on your plan. Limits reset each day at 00:00 UTC. We may change the limits, the AI providers and models we use, or switch a feature off temporarily, for example for maintenance or if a provider is unavailable.

Free plan and Premium

Plately is free to download and use. The free plan includes all tracking features and a daily allowance of AI actions. Premium (“Plately Pro”) is an optional subscription that gives you a higher daily AI limit. Plans may be offered weekly, monthly or yearly. The current plans, what they include and their prices in your currency are shown in the app before you buy.

Billing and auto-renewal

• Premium is sold through Google Play on Android and the App Store on iPhone. Payment is charged to your Google Play or Apple account when you confirm the purchase.
• Subscriptions renew automatically at the end of each period, at the then-current price, unless you cancel at least 24 hours before the period ends. Your account is charged for renewal within 24 hours before the end of the current period.
• If a free trial is offered, it turns into a paid subscription when the trial ends unless you cancel at least 24 hours before. Any unused part of a trial ends when you buy a subscription.
• If a price changes, the store will tell you in advance and, where required, ask for your consent.

Cancelling

• On Android: open the Google Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions, choose Plately and tap Cancel. Or go to play.google.com/store/account/subscriptions.
• On iPhone: open Settings, tap your name, then Subscriptions, choose Plately and tap Cancel Subscription. Or go to apps.apple.com/account/subscriptions.
• After you cancel, Premium stays active until the end of the period you paid for. Uninstalling the app or deleting your Plately account does not cancel your subscription.

Refunds and restoring

Payments are processed by Google or Apple, so refunds are handled under their refund policies. You can ask Google Play or Apple for a refund directly. If you reinstall Plately or change phones, use Restore purchases on the Premium screen while signed in to the same store account. We verify purchases with Google and Apple, and a purchase can be linked to only one Plately account.

Acceptable use

You agree not to:

• break the law or use Plately to harm, harass or deceive anyone;
• upload images you have no right to share, or images of other people without their permission;
• upload content that is illegal, sexual, violent or hateful, or that contains malware;
• copy, scrape, reverse engineer or resell Plately or its data, or access it with bots or automated tools except as we allow;
• interfere with or overload our servers, or try to get around daily limits, payments or security;
• use AI features to generate content unrelated to food, nutrition and fitness.

Your content

You keep ownership of what you put into Plately: your photos, logs, notes and recipes. You give us a worldwide, non-exclusive, royalty-free licence to store, process, copy and display that content only as needed to run Plately for you, including sending it to our AI providers as described in the privacy policy. This licence ends when you delete the content or your account, except for copies we must keep by law.

When you import a recipe from a website or social media post, you are responsible for respecting the rights of its creator. Imported recipes are for your personal use.

Our content

Plately, its design, software, logos, illustrations, featured recipes and food database (excluding third-party data) belong to us or our licensors. We give you a personal, non-transferable, revocable licence to use the app for your own non-commercial purposes under these terms.

Third-party services

Plately relies on services we do not control, including Google Sign-In, Google Play, the App Store, AI providers and Open Food Facts. Your use of them is also subject to their own terms. Some product information comes from Open Food Facts, available under the Open Database License. We are not responsible for third-party services or content.

Suspension and deletion

You can stop using Plately at any time and delete your account in the app. We may suspend or close your account, with notice where reasonable, if you break these terms, misuse the service, or if we must for legal reasons. If we close the service entirely, we will give reasonable notice where we can. Sections that by their nature should survive (such as disclaimers and limitation of liability) continue to apply.

Disclaimers

Plately is provided “as is” and “as available”. To the extent the law allows, we make no warranties, express or implied, including that the app will be accurate, uninterrupted, error-free or fit for a particular purpose, or that you will reach any health or weight goal. Nothing in these terms limits rights you have under consumer protection laws that cannot be waived.

Limitation of liability

To the extent the law allows, Plately will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, profits or goodwill, arising from your use of Plately. Our total liability for any claim relating to Plately is limited to the greater of the amount you paid us for Premium in the 12 months before the claim, or USD 50. Some places do not allow these limits, so they may not apply to you.

Governing law

These terms are governed by the laws of India, without regard to conflict-of-law rules. Disputes will be handled by the courts of India, unless the law where you live gives you the right to bring proceedings in your local courts.

Changes

We may update these terms. We will change the “Last updated” date, and for material changes we will let you know in the app or by email before they take effect. If you keep using Plately after changes take effect, you accept the new terms.

Contact

Questions about these terms? Email support@caloriesburn.com.