Delete in the app
Deleting in the app is immediate and permanent.
- Open Plately and make sure you are signed in.
- Tap Profile in the bottom bar (the tab on the far right).
- Scroll to the bottom, to the Support section, and tap Delete account.
- Read the message and tap Continue.
- Tap Delete forever to confirm. Your account and data are deleted straight away and you are signed out.
Support
- Contact support
- Terms of use
- Privacy policy
- Sign out
- Delete account
Cancel your subscription first
Deleting your account does not cancel a Premium subscription, because billing is handled by Google Play or the App Store. Cancel it there to stop future charges:
- Android: Google Play Store, then your profile picture, Payments and subscriptions, Subscriptions, Plately, Cancel. Or visit play.google.com/store/account/subscriptions.
- iPhone: Settings, then your name, Subscriptions, Plately, Cancel Subscription. Or visit apps.apple.com/account/subscriptions.
Delete by email
If you can no longer open the app or sign in, you can ask us to delete your account:
- Email support@caloriesburn.com with the subject “Delete my account”.
- Send it from the email address of the Google account you use with Plately, or include that address in the message.
- We may reply to confirm the request comes from you. We then delete your account within 30 days and email you when it is done.
What is deleted
When your account is deleted, we permanently remove:
- your account: name, email address, Google account ID and profile photo link, sign-in history and settings;
- your profile and health information: gender, age, height, weight, goals, activity, country and region, cuisines, diet, restrictions, allergies, health conditions and your calorie and macro targets;
- your food diary, including the links to meal and label photos;
- water, steps, exercise, fasting sessions and weight entries, including progress photo links;
- your custom foods, saved and generated recipes, meal plans and AI diet analyses;
- all sign-in sessions on every device;
- your device list and the IP addresses and locations recorded with them;
- your request logs.
What we keep, and for how long
| Kept | Why and for how long |
|---|---|
| AI usage records, anonymised | The link to you, what you asked, the photo link and the AI result are removed. The remaining feature, model, token count, cost, date, country and platform cannot identify you and are kept for cost accounting. |
| Purchase records | If you bought Premium, the record of the purchase (plan, store, order or transaction ID, dates, price) is kept, marked as belonging to a deleted account, for as long as needed for accounting, tax, fraud prevention and store disputes, and as required by law. |
| Uploaded image files | Meal, label and progress photos are stored under random file names. Deleting your account removes every record that links them to you; the files may remain in our storage for a limited time until they are removed. Email us if you want them removed sooner. |
| Emails with support | Kept as long as needed to handle your request, then for a reasonable period for our records. |
Google and Apple keep their own records of purchases made through their stores under their privacy policies.
Delete some data only
You do not have to delete your whole account to remove data. In the app you can delete individual meals, weigh-ins (with their progress photos), workouts, custom foods and your own recipes, and you can remove health conditions, allergies and other details from your profile at any time. To ask us to delete anything else, such as fasting history or past meal plans, email support@caloriesburn.com.
After deletion
- Deletion cannot be undone. We cannot recover a deleted account.
- If you sign in again later with the same Google account, a new, empty Plately account is created.
- Uninstalling the app on its own does not delete your account or data.
Questions?
Email support@caloriesburn.com, or read how we handle data in the privacy policy.